Delivery information

Plan your delivery with confidence

Most UK mainland orders arrive within 2–3 working days after dispatch. This is an estimate, not a guaranteed delivery date.

Your order must first be confirmed, designed where required, checked for stock and prepared for collection by the courier.

Please allow extra time between your expected delivery and installation. Wait until your order has arrived and been checked before confirming installers or starting time-sensitive work.

How your order progresses

1. Project information
   We receive the plans, measurements and project details needed for your order.
2. Design and confirmation
   If your order needs a system design, we will complete this and confirm the details with you.
3. Stock check
   We check that everything needed for your order is available.
4. Order preparation
   Once your order is confirmed, payment has been received where required, and everything is available, we will prepare it for dispatch.
5. Courier delivery
   Your order is collected by a parcel or pallet courier. Courier delays, weather or access problems can sometimes affect the expected delivery date.

If we need more information, the design changes or a product is unavailable, we will explain what this means for your order.

Delivery charges

Standard delivery charges to most UK mainland addresses are:

• Parcel delivery: £9.95 plus VAT
• Pallet delivery: £30 plus VAT

Additional charges may apply for remote locations, the Scottish Highlands, enhanced delivery services, split deliveries or redelivery.

We will choose parcel or pallet delivery based on the size and weight of your order.

When will my order be dispatched?

Where the complete order is available and ready for dispatch, the current weekday courier cut-off points are:

• Parcels: 3pm
• Pallets containing large adhesive canisters: 3pm
• Other pallet orders: 5pm

Ordering before a cut-off point does not mean your order will always leave that day. The order must also be confirmed, paid where required, available from stock and ready for courier collection.

Pallet deliveries

Pallet deliveries are made to the kerbside. The driver is not responsible for moving products into your home, garage or site.

Before delivery, please make sure:

• The delivery vehicle can safely access the address
• There is space to stop and unload
• Someone is available to receive and sign for the order
• Suitable help or equipment is available to move the products
• We are told about any access restrictions

A redelivery charge may apply if nobody is available or the delivery cannot be completed safely.

Need your order urgently?

Please contact us before ordering if you are working towards a fixed installation date.

Depending on product availability, your location and the courier service available, we may be able to arrange:

• Next-working-day delivery
• A morning or afternoon delivery preference
• Saturday delivery
• Split delivery
• Collection from Wunda

These options are subject to availability and additional charges.

We may not be able to offer urgent delivery if:

• The system design is incomplete
• Plans or project information are missing
• A product is unavailable
• The order requires changes
• The courier cut-off has passed
• Your order needs a specialist vehicle or delivery service

Please wait for the team to review your order and confirm the available service before making plans around a requested delivery date.

Need help planning your delivery?

Please speak to the Wunda team before ordering if:

• Your installation date is fixed
• Your address has access restrictions
• You need an enhanced delivery service
• You are unsure whether the order will arrive by parcel or pallet

If your order is delayed

If we discover that a design, stock or order issue could delay dispatch, we will contact you using the details provided with your order.

Where possible, we will explain:

• What has changed
• Which part of the order is affected
• The latest information available
• Whether we can offer an alternative product, send part of the order separately or arrange collection
• When you can expect the next update

Check your order when it arrives

Please inspect the packaging before accepting the delivery.

If the order appears significantly damaged:

• Take photographs of the packaging and visible damage
• Record the damage with the courier where possible
• Do not accept the delivery if the damage makes it unsafe to handle or store
• Contact Wunda promptly with your order or customer reference by calling 01656 664 293. Check our terms and conditions for full details.

After delivery, check the products against your order documents and keep the packaging until you have confirmed that everything is present and undamaged.

Offshore and non-mainland orders

Scottish Highlands and remote locations

Deliveries to the Scottish Highlands and some remote postcode areas may require a separate quotation and may take longer than standard mainland deliveries. Please provide the full delivery postcode so the team can confirm the available service and any additional charge.

Offshore and non-mainland orders

We currently deliver directly to UK mainland addresses. Orders for offshore and non-mainland destinations are available for collection from Wunda rather than direct delivery. Please contact the team before ordering to discuss the collection requirements.

Collections from Wunda

Collection may be available for suitable orders by prior arrangement. Please wait for confirmation that your order is ready before travelling to collect it. You will need a suitable vehicle, loading space and load-securing equipment.

Returns Policy

Please contact the customer services team first to get the return authorised before returning any goods direct to our warehouse.

Wunda Group PLC
Unit 300
Castlegate Business Park
Caldicot
Monmouthshire
NP26 5AD

(a) 28 Days Returns Policy – Before returning any goods a returns number must be obtained from the ‘Seller’ and be quoted in all communications for their return. All goods returned after the 14 day cancellation period will incur a 20% restocking fee.

(b) Returned goods must be in original, complete and saleable condition with NO LABELS stuck on them and suitable packaging used for their transport with the returns number on the outer packaging. Customers are liable for sending the items back and all refunds are at the total discretion of the seller.

Please note without exception goods will NOT be accepted back after 28 days.

Cancellation Policy

Consumers purchasing online or by telephone may normally cancel their order within 14 days of receiving the goods.

To cancel, contact our Sales Office on 01291 634145 or notify us by another clear statement. Goods must then be returned within 14 days. Unless faulty or incorrectly supplied, return costs are the customer’s responsibility.

Refunds are issued in accordance with Clause 8.1(b) of our Terms and Conditions. Your statutory rights are not affected.