Delivery

Delivery Costs

For a smooth install, and to prevent any delays onsite allow some days between expected delivery date and your work commencement. Wunda Group PLC is not financially responsible for costs incurred from delays caused by our delivery partners.

Standard delivery to UK Mainland is:

• Parcel £9.95 +vat
• Pallet £30 +vat

Our delivery rates quoted apply to the UK mainland and Northern Ireland. If you live outside of the UK mainland or Northern Ireland, you will need to arrange your own transport, taxes and import duties. For delivery to the Scottish highlands, please get in touch with your account manager for a delivery quote. If you need further clarification or information of costs and delivery times please contact your account manager. Standard delivery is 2-3 working days.

If you require delivery next day, an am/pm preference or on a Saturday there will be an additional charge depending on location – please call for details.

Orders are sent via third party Parcel or Pallet couriers depending on the size and weight of the products purchased.

All Pallet delivery is curb-side and the responsibility of the recipient to bring into the property, this could be done by breaking down the pallet or with a pump truck.

Delivery Lead Times

For a smooth install, and to prevent any delays onsite allow some days between expected delivery date and your work commencement. Wunda Group PLC is not financially responsible for costs incurred from delays caused by our delivery partners.

Pallets and parcels are typically delivered within 2 working days on orders placed before the following cut off points:

Parcels –  3pm

Pallets with large adhesive canisters – 3pm

Pallets –  5pm

Conditions for Delivery

It is the customers’ responsibility to prepare a safe environment for the delivery of the goods. If the location is deemed to be ‘unsafe to complete the delivery’ then our couriers reserve the right to refuse to deliver. In this event or in the event you (or your representative) are not available to receive the goods, there may be a re-delivery charge applied by the transport company which will be passed on to the customer and this must be paid before delivery will take place. All deliveries have to be signed for as proof of receipt.

All products are thoroughly checked, suitably packaged and leave Wunda Group premises in good condition if you are not satisfied with the condition of the goods on arrival DO NOT ACCEPT delivery, and take photos of the condition of the delivery. Immediately notify Wunda Group by calling 01656 664 293.

Check our terms and conditions for full details.

Faulty Goods

In the unfortunate event a product develops a fault, please contact Wunda Group on 01291 634145 with your customer reference number.

Returns Policy

Please note that all returns need to be sent direct to our warehouse at the following address:-
Authorisation from Wunda must be sought before returning any goods.

Wunda Group PLC
Unit 3a
Castlegate Business Park
Caldicot
Monmouthshire
NP26 5AD

(a) 28 Days Returns Policy – Before returning any goods a returns number must be obtained from the ‘Seller’ and be quoted in all communications for their return. All goods returned after the 14 day cancellation period will incur a 20% restocking fee.

(b) Returned goods must be in original, complete and saleable condition with NO LABELS stuck on them and suitable packaging used for their transport with the returns number on the outer packaging. Customers are liable for sending the items back and all refunds are at the total discretion of the seller.

Please note without exception goods will NOT be accepted back after 28 days.

Cancellation Policy

Please notify the Sales Office on 01291 634145 of unwanted items within the 7 day statutory cancellation period. Customers are liable for the goods satisfactory return to Wunda Group PLC and refunds are issued as set out in Clause 8.1(b) of our Terms and Conditions.