Wunda Smart Help

The WundaSmart app operating mode settings outlined in a red oval

How to turn off your heating

Follow these steps if you ever need to turn your heating entirely off.   Go to: ‘System Settings’ , then press ‘Mode Options’. Now Scroll down and select ‘System Mode’, select ‘operating mode’ and select ‘Off’.   When you want to turn the heating back on, go to ‘Operating Mode’ & select ‘Heating’

A WundaSmart hub switch device with a wifi icon displayed next to it

Re-connecting your HubSwitch to your WIFI

Follow these steps to reconnect your HubSwitch to your WiFi.  Option 1 via your router’s WPS button (If your router has one) Press the WPS button on your internet router. Now you have around 3 minutes to go to your HubSwitch and hold the setup button until it flashes Pink.  Now wait for 1 minute

Boost 1 button with a green LED lit and boost 2 button with no LED lit on a Wunda hub switch device

HubSwitch LED Colours

HubSwitch Set Up LED If you ever have any problems with your Wifi or network here’s some information to help you understand and diagnose the problem you may be experiencing.   Flashing white – Configuration mode The HubSwitch is not connected to your mobile device (with application installed)   Solid white – Configuration mode The

a black sky Q box with 3 LEDs illuminated on a white background

Connecting to new Sky Q Hub

You will need to split your WIFI into two channels.   Go to your router configuration page by typing into your web browser.   To access this, you’ll need; your username: sky your password: ‘admin’ or your personalised WiFi password. – Select wireless from the navigation bar, scroll down and untick the ‘Synchronise 2.4GHz

A rendering of a radiator with an orange and yellow flame icon inside a white circle

My Radiators are getting hot when they shouldn’t be

There are a couple of reasons why this might be happening. Your Radiator valves are sticking in place. Apply some WD40 to the pin. Repeatedly press down on the pin with a flat object. If the pin is still stuck, try a light sharp tap with a small hammer or spanner to the side of

an illustration of how to manually install a Wunda radiator head

Do you offer Installation?

We do not provide installation of WundaSmart.

For the smoothest installation, we recommend hiring a professional electrician or heating engineer to fit your WundaSmart HubSwitch.

wide version for the Wunda Smart radiator head on an off white background

Smart Radiator Head Auto Calibration

To ensure proper operation of the Smart Radiator Head, once a week the Smart Radiator Head will close and open the valve and measure the valve stem position.

the add a device display screen from the wunda smart app

How to Add a System

It is possible to have more than one Wunda Smart System connected to your account.

a graphic of the my zones page of the WundaSmart app beside a house with the corresponding zones

How to create Room?

It is possible to control up to 30 Rooms in your home. To create a Room you need to have Smart Thermostat.

Got a question or need some help?

Visit our support hub for FAQs, How-to videos or to contact one of our experts.

Quick Links

Bespoke System Builds

Allow our experts to build the perfect system for your project!

Build Your System!